CrashDumps: Difference between revisions
No edit summary |
No edit summary |
||
| (2 intermediate revisions by the same user not shown) | |||
| Line 5: | Line 5: | ||
== How do I get the crash dump file? == | == How do I get the crash dump file? == | ||
Open GTA Connected launcher and choose "Open" at the bottom left, then select "Crashes". | Open GTA Connected launcher and choose "Open" at the bottom left, then select "Crashes". | ||
A folder window will appear with the dumps from any crashes from GTA Connected. | A folder window will appear with the dumps from any crashes from GTA Connected. | ||
If you ''just'' crashed, then it's easiest to sort the folder by date (in Windows 10/11, right click anywhere in the folder, choose Sort By > Date modified). Then select the newest crash dump, that'll be the one you need. | |||
The file name is also shown in the small window that shows after you crash, in case you're unsure which file to use. | |||
[[File:LauncherCrashDump.png]] | |||
== What should I do if the game crashes? == | == What should I do if the game crashes? == | ||
Report the bug on our [https://bugs.gtaconnected.com/ bug tracker]. Take the crash dump file using the instructions above and attach it to the bug report. Please select the game you crashed on, include details on what happened right before the game crashed (example: "entered a taxi vehicle") and what server you were connected to when the game crashed (if connected to one). | Report the bug on our [https://bugs.gtaconnected.com/ bug tracker]. Take the crash dump file using the instructions above and attach it to the bug report. Please select the game you crashed on, include details on what happened right before the game crashed (example: "entered a taxi vehicle") and what server you were connected to when the game crashed (if connected to one). | ||
Latest revision as of 21:54, 30 January 2023
What are crash dumps?
Crash dumps are a file that contains the necessary information the developers will need to correctly identify exactly what caused the crash. It's a very valuable tool in helping the developers figure out what went wrong.
How do I get the crash dump file?
Open GTA Connected launcher and choose "Open" at the bottom left, then select "Crashes". A folder window will appear with the dumps from any crashes from GTA Connected.
If you just crashed, then it's easiest to sort the folder by date (in Windows 10/11, right click anywhere in the folder, choose Sort By > Date modified). Then select the newest crash dump, that'll be the one you need.
The file name is also shown in the small window that shows after you crash, in case you're unsure which file to use.
What should I do if the game crashes?
Report the bug on our bug tracker. Take the crash dump file using the instructions above and attach it to the bug report. Please select the game you crashed on, include details on what happened right before the game crashed (example: "entered a taxi vehicle") and what server you were connected to when the game crashed (if connected to one).